Customer information for confident purchasing.

These summaries explain how Masamba handles enquiries, orders, delivery, installation, support and personal information. The exact quotation, invoice, product warranty and project agreement for a transaction take priority where they contain more specific terms.

Before payment: confirm the exact product, quantity, stock, delivery, installation scope, warranty route and authorized payment instructions directly with Masamba Electrical Limited.

Ordering and website terms

Website prices describe the supplied catalogue and may be updated when stock, specifications or commercial conditions change. A cart or WhatsApp request is not a completed sale. An order is accepted only after Masamba confirms the exact items, stock, final amount, delivery or pickup arrangement and authorized payment route.

Customers must provide accurate contact, delivery and project information. Product selection for technical systems remains subject to compatibility, capacity and site review.

Privacy notice

Masamba uses the information you provide to answer enquiries, prepare quotations, coordinate surveys, process orders, deliver products, manage installations and provide warranty or after-sales support. Only information needed for those purposes should be requested.

  • Do not send card PINs, passwords or one-time codes.
  • Site photographs, bills and technical documents should be shared only through a verified Masamba channel.
  • Access to customer and transaction information is limited to personnel who need it for the requested service.
  • Customers may contact Masamba to request correction of inaccurate contact or project information.
  • Sensitive company registration documents are not published on the website.

Cookies and device storage

The website may use essential browser storage for the shopping cart, accessibility choices and security. Optional analytics or advertising technologies should not be activated without the required consent and configuration. In this offline test build, cart and review information remains on the device.

Delivery and pickup

Masamba supports store pickup and delivery within Nigeria, subject to product size, quantity, destination, road access, receiving arrangements and logistics availability. Delivery charges and estimated timing are confirmed before payment. Bulky equipment, interstate orders and project deliveries may require a separate logistics quotation.

Customers should inspect delivered packages promptly and report visible damage or shortages through a verified contact with the order reference and photographs.

Returns and refunds

Return eligibility depends on the product category, condition, packaging, whether it was installed or commissioned, and whether it was custom-procured for the customer. Contact Masamba promptly with the invoice or order reference before returning any item. Products should not be sent back without return instructions.

Approved refunds follow documented internal review. The staff member who initiates a refund cannot provide the final approval for the same refund.

Warranty and after-sales support

Applicable warranty periods are shown on the relevant product or quotation where supplied. Warranty support requires proof of purchase and may require inspection, diagnostic information, photographs or return of the equipment. Damage caused by misuse, unauthorized modification, incompatible installation, abnormal electrical conditions or excluded consumables may not be covered.

Order and project cancellation

Unpaid stock enquiries can usually be withdrawn before confirmation. Once products have been reserved, dispatched, installed or specially procured, cancellation may involve committed logistics, labour or supplier costs. Project deposits and milestones are handled according to the written quotation or agreement.

Installation and site-survey terms

Technical work requires confirmed scope, site access, safe working conditions, customer responsibilities, exclusions and change control. A site survey request is not an appointment until Masamba confirms the date and terms. Calculator outputs and remote guidance are preliminary; final component selection depends on verified loads, surge requirements, site conditions and system compatibility.

Complaints and support

Contact Masamba with your name, phone number, reference, product or project details and a clear description of the issue. The team will confirm the next step, which may include troubleshooting, inspection, supplier escalation or a site visit. For an immediate electrical safety risk, isolate the affected equipment where safe to do so and contact a qualified professional without delay.

Customer support: +234 812 005 4196 · chibueze2340@gmail.com